Air India review by Amitava

DEL-SFO flight with 15.5 hour flying time. Out of 60 seats in my section, the entertainment system was functional for only three (3) seats! We couldn't even turn on the reading light or call crew for assistance as these functions were connected to the remote of non-functional entertainment system. We were sitting in the dark for most of the time as windows were close for bring external lights. We were a family of three and two of our seats were broken and was very uncomfortable to sit down! Meal quantity was too small and no provisions for intermittent snacks. Glitches in Air India system kept refusing my United Airlines FF status (UA Premier 1K). Finally, it took my FF number, however even after issuing the boarding pass (which shows my UA FF #), Air India system deleted my FF status. So, I was stopped at the boarding gate and was asked to pay for the extra baggage which came with my FF status. It was disappointing! Finally, the gate agent managed to enter my UA FF number again and let go me! I'd NOT recommend Air India to anyone! Neither I will ever take it for myself!