Passenger Review

Croatia Airlines review by Mario

3 / 10

05 January, 2022 by Mario Soares

Economy

A Bad experience with Croatian Airlines. I took a Croatian flight from Rome Fiumicino (Italy) to Split (Croatia) in a very old, small, jet fuel stinking Dash airplane packed with people and luggage in a very bumpy ride across the Adriatic sea and after a very rough landing in Split the Dash took off again to continue its journey onwards to Zagreb. To my surprise my luggage was kept in Rome, this was particularly embarrassing because I was traveling for work and was expected to wear a suit, because there was simply no place for all the luggage in the small, old and nasty Croatian Dash airplane. Croatian staff in Split was not very helpful but eventually my luggage found its way to split a few days latter although Croatian airlines never even apologized for the incident. I would advise the Croatian airliner to get rid of their old Dash and use much better and newer Embraer’s, or similar for such flights.

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Croatia Airlines

Croatia Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

2

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

3

Meals and Beverages

1

Recommend Airline