Avoid Croatia Airlines at all costs. They lost my bag, mishandled the case for days, and ignored my requests to reroute it. Their customer service is unresponsive and incompetent. After a ruined vacation, I only got my bag back right before flying home. Terrible experience.

A Bad experience with Croatian Airlines. I took a Croatian flight from Rome Fiumicino (Italy) to Split (Croatia) in a very old, small, jet fuel stinking Dash airplane packed with people and luggage in a very bumpy ride across the Adriatic sea and after a very rough landing in Split the Dash took off again to continue its journey onwards to Zagreb. To my surprise my luggage was kept in Rome, this was particularly embarrassing because I was traveling for work and was expected to wear a suit, because there was simply no place for all the luggage in the small, old and nasty Croatian Dash airplane. Croatian staff in Split was not very helpful but eventually my luggage found its way to split a few days latter although Croatian airlines never even apologized for the incident. I would advise the Croatian airliner to get rid of their old Dash and use much better and newer Embraer’s, or similar for such flights.

Chose Croatia Airlines over BA for LHR to ZAG and return because flight times were preferred. The fares were good value, the flights out and back on time, the cabin comfortable enough for the flight duration. The staff are not always as friendly as one might expect but nothing to complain about.

A horrible experience overall that ruined my holiday. Delays due to "operational issues" both ways and no financial reimbursement which would be a small gesture for the amount of grief that was caused. Don't waste your time or money. Consistently crap!

The cabij crew was very warm and hospitable. The offer of snacks and drinks (both included in price) during the flight was great.

Pity there is no opportunity to upload my photos of the incredibly cramped seating. 3 hours of "Spam in a Can" jammed into my seat on an A319. When I showed the photos to my colleagues later they laughed and said "no way!" This is outrageous and shows how we need legislation to prevent this type of appalling treatment of customers by a cynical airline management team. The worst seating I have experienced in many decades. The guy in front reclined his seat so I couldn't even read my magazine, his head was so close to my face. It was not possible to pay for extra legroom as their computers are apparently not compatible with other Star Alliance airlines. I don't blame the cabin staff, who were excellent! But Never again! I'll use the other airlines that fly this route from now on.

Really easy and straight forward. Crew at the airport very nice and very helpful, cabin crew also very very nice and my overall experience is great

Flew from Zagreb to Bologna about a week ago and i can say it was the best service I have had in a while. I traveled in Economy and the food was surprisingly really good with a pita role and drinks!

Not happy! Have just paid 75 € for excess baggage! I believe the costs are too high in comparison to BA and many other credible airline companies. Croatia Airlines failed to offer a possibility of paying excess baggage online and reduce the costs, did not offer a possibility of upgrading into a higher flying class to avoid the charges. Additionally, they do not offer online check in and they could only issue me two boarding passes while I have to get the last one in Vienna to London, even though they're aware that there is a very limited amount of time between the two fights! I'll do my best to avoid Croatia Airlines in future.

I fly Croatia Airlines about twice a month for most of the year. Generally, I fly from Amsterdam to Split, mostly by way of Zagreb-- their routing, not my preference--- although it can often be from Paris to Split, or Rome to Split or Frankfurt to Split. Most of the time, things go well. I have had a few nightmare trips, where everything has gone wrong. This has included extra fees charged, luggage lost, connections missed, etc. Unfortunately, their "customer service" people are not nearly as good as their flight attendants, and other folks on the plane. Being a government owned airline of a former communist country, their customer service on the ground often sucks. Their favorite phrase can be "it is not possible". So now, after 5 years of flying with them, I generally ask for help by starting with "is it possible?" Often it is not possible, but sometimes an exception can be made in this situation only. They are not the only Croatian industry with customer service problems, but this is where I see it most, and at the most inopportune times. Professional acting and looking in-flight crews, although not always overly friendly, can definitely be great. On a recent trip when we asked for cherry juice as our on-board drink, they gave us one kind, then brought another type for us to try. Later, a flight attendant brought us a full carton, unopened, to take with us. (When there, try the local cherry juice-- its great.)