Croatia Airlines review by John 2015-01-08

I fly Croatia Airlines about twice a month for most of the year. Generally, I fly from Amsterdam to Split, mostly by way of Zagreb-- their routing, not my preference--- although it can often be from Paris to Split, or Rome to Split or Frankfurt to Split. Most of the time, things go well. I have had a few nightmare trips, where everything has gone wrong. This has included extra fees charged, luggage lost, connections missed, etc. Unfortunately, their "customer service" people are not nearly as good as their flight attendants, and other folks on the plane. Being a government owned airline of a former communist country, their customer service on the ground often sucks. Their favorite phrase can be "it is not possible". So now, after 5 years of flying with them, I generally ask for help by starting with "is it possible?" Often it is not possible, but sometimes an exception can be made in this situation only. They are not the only Croatian industry with customer service problems, but this is where I see it most, and at the most inopportune times. Professional acting and looking in-flight crews, although not always overly friendly, can definitely be great. On a recent trip when we asked for cherry juice as our on-board drink, they gave us one kind, then brought another type for us to try. Later, a flight attendant brought us a full carton, unopened, to take with us. (When there, try the local cherry juice-- its great.)