I fly every week between Sydney and Coffs Harbour and have found that the service is great on the plane. When there are problems though like technical issues they take some time to get things organized but are very good in letting everyone know the situation. As to the alcohol I can tell you the web site is incorrect: they serve alcohol after 5.00PM and wine and beer is served upon request, not for sale as stated.
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QantasLink
Overall Value for Money
4
Seat and Cabin Space
3
Customer Service
5
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline