American Airlines review by Peter 2016-08-30

I guess you get what you pay for. Flew LHR-LAX return in February 2016 at reasonable cost. Economy outbound. Food and seat ok, IFE very good - enough for a long trip. Seat 41H near back of plane, cold breeze persisted throughout trip even after turning off the overhead control. Asked staff for assistance and they agreed to help, disappeared and never returned. Sat in my coat for 11 hours, was still cold the next day. Return trip a nightmare. All passengers gathered at gate well over one hour before flight due to leave. 10 mins before scheduled take off, we were all still standing there, no announcement, no information - lots of staff coming and going being social with each other. Started to board at take off time, still no info and definitely no apology. Same freezing conditions, but overnight when it would be nice to have slept. Paid for premium economy on return - No difference to ordinary economy, absolute waste of money and although this could have happened on any other flight , the person in front fidgeted and kept reclining so far the seat was in my face. All in all a horrible experience. Would not fly AA again from choice, customer interface really, no really poor