American Airlines review by Kathryn 2017-08-03

I recently traveled on American Airlines and it was yet another let down with the airline. I booked a direct flight in feb 2017 they changed my flight to the complete opposite times in April 2017 cutting into my trip two whole days. I didn't realize my flight was changed until a week before the trip. While connecting in Arizona (terrible customer service in Arizona also, manager Stephanie was very rude and defensive because she shit the gate early) they shut the gate early at least by 10mins and my family and I sat and watched the plane for an additional 25 min before it took off. At that point they no longer had any flights to LAX that we would make as we were told all the flights going to LAX were "oversold", and we would be put on a standby list that we most likely wouldn't make the flights that day. We had to fly to a nearby airport where we had to uber to our bags at LAX. We wasted a whole day of travel bc American Airlines didn't give us what we paid for, which was a direct flight! And then dealing with customer service is an even bigger waste of time. Don't waste your time with this airline.