Passenger Review

Czech Airlines review by Laur

2 / 10

09 September, 2017 by

Economy

The tickets sold have a check-in like bar code which allowed us to go through the airport security. But when we got to the plane (that was late) the staff denied us access saying that we didn't check in so they sold our seats to other people. No calling, no warning, nothing has been done to make us even think something was wrong. Instead, the airport staff misled us to the boarding gate. So we got kicked out the boarding room and had to come back the next day. CSA first refused any ticket modification or cancellation. They threatened us to buy new tickets or to loose the flight back (among the rest of the airbnb booking). This is pure scam on every level: 1- There should not be a misleading check-in like bar code on the flight tickets 2- If there has been a problem during the check-in, we should be called in the airport 3- Overbooking flights is just wrong 4- Selling other tickets or threaten to loose the flight back is what scammers do Do not choose this company

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Czech Airlines

Czech Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline