When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold. They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it's completely unfair. The laptop bag fits under the seat so, it's not a matter of space but a trick to scam users. The ironic part is that I was able to put my laptop bag inside the luggage and they didn't have problems me carrying my laptop and a book inside the plane. When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It's clear which airline I will fly with next time.

bought a ticket online. Later, I logged in to the company webpage and purchased checked-in luggage for 25Euro. The confirmation email arrived shortly later. During check-in, I was told by the ground crew I need to pay to send my suitcase, sure enough, I've presented the confirmation email which proves my pre-purchase for checked-in luggage but it didn't convince the check-in staff, and I was asked to pay 45Euro which was unacceptable. The ticket office staff was not helpful either, telling me they are an external company and can't do anything to help, and I should pay now and write an email to Czech Airlines later and ask for a refund. With no other options, I paid the 45Euro and wrote to Czech Airlines but got no reply and obviously no refund. As for the flight itself, you pay Czech Airlines but actually flying with Smartwings which is a low-cost company with triable service, cramped aeroplane, and sower ground crew. VERY BAD EXPERIENCE! WHAT A SHAME!

I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago. I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help - and later cries of frustration - got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail. The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers! I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do. Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?

ordered tickets via Czech airlines, and got smartwings low-cost without notice. customer order not recognized on their own website. no online check-in in 2019 is unacceptable. registration opens only 2 hours before flight, creating huge lines. it's like they hate their own customers, really. that was the first and definitely last time i've flew with this company, all family and friends warned

Did pick this company to bring me to Prague, big mistake. It’s extremely small space for legs and sitting area. When it comes to luggage they align with the lowest cost company and charge extra for everything. I had one computer and a small roller bag (small) and wasn’t ok. Need to check in and pay extra. So if you can avoid this company, do so.

We traveled by Czech Airlines on April 13, 2018 and had a big disappointment with the company. I would not recommend anyone to travel for it. The flight was packed, at the time of boarding our hand luggage had to go in the luggage compartment (coming back scratched). As our bags were organized we decided not to risk placing these volumes in them for fear of losing or delaying our flight. So far so good, but we were charged an exorbitant amount for carrying a small bag with our passports, tickets and hotel documents, as well as a small backpack almost empty with wrappers in case of cooling during the trip or landing. It was charged more than R $ 400,00 (four hundred reais) or something close to 100 euros, and one of the receipts issued was delivered with the name of another passenger. After paying this amount, our volumes were placed under our feet, as there was no space in the luggage compartments. We traveled by TAP, easyJet and GOL airlines in the same class; in none of them was this charge traveling in the same way with the same volumes. The disgust for disregard and discomfort in paying for something we did not receive was great. I do not advise this company.

The tickets sold have a check-in like bar code which allowed us to go through the airport security. But when we got to the plane (that was late) the staff denied us access saying that we didn't check in so they sold our seats to other people. No calling, no warning, nothing has been done to make us even think something was wrong. Instead, the airport staff misled us to the boarding gate. So we got kicked out the boarding room and had to come back the next day. CSA first refused any ticket modification or cancellation. They threatened us to buy new tickets or to loose the flight back (among the rest of the airbnb booking). This is pure scam on every level: 1- There should not be a misleading check-in like bar code on the flight tickets 2- If there has been a problem during the check-in, we should be called in the airport 3- Overbooking flights is just wrong 4- Selling other tickets or threaten to loose the flight back is what scammers do Do not choose this company

Roundtrip from Prague to Stockholm, simply everything was perfect

Flight from Prague to Copenhagen was delayed, which was fine. I was on a deadline but I could still make it at this point. Then, at the gate, the attendants wouldn't let me take the small suitcase I'd been using as a carry-on on 4 previous flights - one previous with Czech Airlines from Rome to Prague since I had an hour and a half layover in Prague flying from Rome to Copenhagen - onto the plane. They made me pick it up at baggage claim in Copenhagen. Doing this made me late for the train to my final destination which meant I had to wait an extra two hours for a train that would take three hours to arrive. I did not get to my destination until 3 o'clock in the morning because of the gate attendants. They weren't even polite about what they were doing. I told them that I could take my computer out of the front and that would make it fit, but they stuck a tag on the suitcase and told me that I could take my computer out and bring it on the flight, but that I had to pick my suitcase up in Copenhagen. I did not get the attendants' names, but I was not impressed by their service.

We booked this flight online with Ocheapair.com and understood we had a limit of 23kg for our baggage. Upon check-in we were told we only had 15kg and were forced to pay $175E on the spot. Personnel was rude and would not work with us on the matter to reduce the cost. No airline I've ever flown has this low of weight limit (even Spirit Air which is a very low cost airline). Appalling. The gate changed and no announcement was made until after we inquired, flight was delayed and no announcement was made. Others were also upset and found staff to be rude. Will no doubt not use this airline again. This seemed like a reasonably priced flight but soon became rather expensive. Not happy at all with this airline.