Passenger Review

Thai Airways International review by john 2017-01-14

4 / 10

13 January, 2017 by ar

Economy Class

one of the first in line to check in asked if my partner & i could get exit seats . lady at check in made a call told us to ask at gate . did so just happened to be same lady at gate she said flight was full. boarded and guy who was checking in at same time had a exit seat .not to happy. night in bangkok. had to check in again . same thing happened plus flight was 1.5 hrs late . first flight from brisbane to bangkok. 787 horrible cramped plane . second leg from bangkok to london a little better. but food a bit iffy . coming home london to bangkok once again asked about seats same reply. 2 nights in bangkok 787 again to brisbane . but before i left uk rang thai airlines in london asked to change seats it was confirmed so a little happier checked in only to find out we still had old seats got a bit angry explained phone call to airline to lady made phone call . was told sorry can not do anything about it . new plane was going to be full and uncomfortable yo it was. plus second course meal omelette chicken sausage peppers. worst meal i have attempted to eat. egg was rubber left the lot . all round rubbish . never again thai.

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Thai Airways

Thai Airways

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

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