Passenger Review

Swiss International Air Lines review by Ido

4 / 10

15 August, 2022 by Ido Kalir

Economy

The flight itself was no frills, minimal service, minimal food, no entertainment, and that was fine with me. What isn't fine is that it's been 4 days and I still haven't received my luggage - and NOBODY CARES. I don't know if it's delayed, stolen, lost, on its way, or already here. Called Swiss several times and each rep sent me to speak to someone else: 2 phone number where I was told to call back the airline, and one email address THAT DOESNT EXIST. There is no one to contact, I just have to sit and wait for god knows how long. They just don't care.

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Swiss International Air Lines

Swiss International Air Lines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

3

Meals and Beverages

2

Recommend Airline