Terrible. we had a trip from Dublin to Zurich, flight LX405. We arrived on time, and when we were there, we have been noticed the flight was delayed. Two hours later the flight departed but the boarding representative took us off the plane because it was supposed we lost the connection (to Brazil) in the same airline. They took us off the plane telling us that we should a hotel by ourselves, pay for it and we would be refunded (it wasn't an airline representative, was somebody who wanted to help because she spoke in Portuguese). They left us in the Airport with no accommodation, no food, no explanations. The guys who work there on behalf of Swiss told it is not their fault or responsibility because the only make the check-in but the not represent it. Today 25/8/23 we have been rescheduled to KLM. We have other two connections on a different line, we lost them, they rescheduled the connections but we paid 200U$ for this. Finally, because of the new connection, we must spend one night in Brazil and need to pay the Hotel and Swiss Air does not take any responsibility for anything.

This was the first time I flew Swiss international from US to Europe and the last one for sure. The worst experience ever. My flight out of Chicago was delayed , missed the connection in Zurich, I had to wait 6 hours plus one hour on the aircraft before take off. when I complained online about the inconvenience it caused me (my mom passed away and I had someone picking me up at the VCE airport) the reply was basically -we are not part of the UE, u are on your own! The aircraft was small, not enough room for your legs. On my way back the aircraft was bigger so it was fine and we left on time, but once again the staff was quite impersonal. At arrival my luggage was delayed. Customer service was useless. My luggage arrived 36 hours later at 5:45am.

After flying with over 15 different airlines and traveling to numerous countries around the world, I can confidently say that Swiss International Air Lines is the absolute worst airline I have ever flown with. They have deleted my return ticket because I asked for a date change without my permission and didn't even inform me. They are rude and they literally steal your money in broad daylight and didn't even try to fix their mistake... Worst airline, worst customer service.. AVOID AT ALL COSTS!

I'm six feet three, couldn't sit as the pitch between the chairs was too small. The chair back was in such a degree so I could only sit straight for 5 hours flight, no option for tilting the back. The meal (breakfast) consisted of one small bun, two cheese and a weird pink yogurt salad. No flight entertainment. Abd this is on a company that was famous for comfort. Never again

Never again Swiss airlines Traveled from USA to Zurich on May 3rd. 2023 with my 85 y.o who's blind and has disabilities when we're existing the aircraft she had the blanket that she's giving on the plan on her hear and sholder to keep her warm, as we're existing aircraft from the side door to the outside the tube using the arial lift the pilot and the crew we're at the door one of them which I assumed to be the pilot asked her to give them the blanket back because they ran out of them. One way ticket cost her $1150.00 On our flight from Zurich to Cairo (4h flight) they did offer any complimentary drink such as coffee or juice.

I suppose to travel from Zurich to Hong Kong with my wife and my 90 year old auntie. Me and my auntie had a business class ticket because of her health and my wife a eco class ticket. Totally we paid 9500 Euro for those tickets. Unfortunately my auntie couldn't go back to Hong Kong as her health condition changed in the last minute before go to airport. I asked ar the check-in if my wife can take her seat instead, the answer was: yes, if I pay 1500€ for upgrad. I denied and they immediately annulled the ticket of my auntie and sell it to another passenger. I WILL NEVER EVER FLY SWISS AIRLINE AGAIN!! I hope I can reach a few people and warn them from this s*** airline. Regards Martin

Terrible check in counter staff at MIAMI airport and poor call center customer service. 1. I was at MIA airport 90 minutes prior to my departure time and the agents had already closed the counters, even though the Swiss Air site states passengers can check in up to 60 minutes before flight time. After 20 minutes Swiss Air staff appeared but told me they could not help because they had to go home. 2. I called customer service to get help but call center personnel seemed very unprofessional and poorly trained. First, they asked me to walk over to a United counter to obtain assistance, but United agent said they could not work on Swiss Air tickets. Second, they kept me on hold for over 1 hour and gave me the incorrect rebooking information, stating I could leave the next day at 4:00pm. Swiss doesn't have any flights from MIA to Zurich at 4:00pm.

My flight back to Singapore got delayed so I needed to change my flight with Swiss Air from Singapore to Zurich. The website showed $460 for rebooking but did not allow me to proceed. I had to call customer service - took me 12 phone calls on international roaming over 5 hours to change a simple flight. They wanted to charge me 5-6 times the amount quoted and kept hanging up the call. My last call was 55 mins simply to push back the flight by a few hours. Despite telling the staff I’m on international call, she pit me on hold 15-20 mins at a time, i could hear her chatting and laughing to colleagues when I was on hold (she forgot to put the hold music on). I ended paying nearly $1000 on roaming fee, more than double what the original rebooking fee would have been, and wasted 5 hours as even when they said it has been sorted, no confirmation cane through for me to call back and found out nothing has been booked. I wrote to them afterwards to submit a formal complaint and was told they believe my issue had already been dealt with satisfactorily!

The flight itself was no frills, minimal service, minimal food, no entertainment, and that was fine with me. What isn't fine is that it's been 4 days and I still haven't received my luggage - and NOBODY CARES. I don't know if it's delayed, stolen, lost, on its way, or already here. Called Swiss several times and each rep sent me to speak to someone else: 2 phone number where I was told to call back the airline, and one email address THAT DOESNT EXIST. There is no one to contact, I just have to sit and wait for god knows how long. They just don't care.

We booked our Business Class flights via Lufthansa who selected Swiss Air Lines for our Thessaloniki to Zurich leg which was our first flight and will be our last with Swiss Air Lines. We arrived at the airport early where a very CORRUPT or INCOMPETENT check in staff member refused to supply boarding passes unless we completed paperwork that she in error thought would be needed 2 flights later. This Swiss Air staff check said we could pay 20 Euro per person for someone to complete this paperwork or try to do it on line and refused us access to the Business Class lounge which has computers for us to do this paperwork. We came close to missing our flight and had to run to the gate after we were paged. I lodged a complaint with Swiss Air Lines and asked for 2 free Business Class Lounge passes because we could not use our passes and they refused. They made a mistake in asking for unnecessary paperwork, we paid but were not allowed to use the Business Class lounge and we nearly missed our flight. Very unhappy regular flyers.