Swiss International Air Lines review by Mara

This was the first time I flew Swiss international from US to Europe and the last one for sure. The worst experience ever. My flight out of Chicago was delayed , missed the connection in Zurich, I had to wait 6 hours plus one hour on the aircraft before take off. when I complained online about the inconvenience it caused me (my mom passed away and I had someone picking me up at the VCE airport) the reply was basically -we are not part of the UE, u are on your own! The aircraft was small, not enough room for your legs. On my way back the aircraft was bigger so it was fine and we left on time, but once again the staff was quite impersonal. At arrival my luggage was delayed. Customer service was useless. My luggage arrived 36 hours later at 5:45am.