Swiss International Air Lines review by gary

Terrible check in counter staff at MIAMI airport and poor call center customer service. 1. I was at MIA airport 90 minutes prior to my departure time and the agents had already closed the counters, even though the Swiss Air site states passengers can check in up to 60 minutes before flight time. After 20 minutes Swiss Air staff appeared but told me they could not help because they had to go home. 2. I called customer service to get help but call center personnel seemed very unprofessional and poorly trained. First, they asked me to walk over to a United counter to obtain assistance, but United agent said they could not work on Swiss Air tickets. Second, they kept me on hold for over 1 hour and gave me the incorrect rebooking information, stating I could leave the next day at 4:00pm. Swiss doesn't have any flights from MIA to Zurich at 4:00pm.