American has just plain awful customer service! I am a Platinum member but will never fly them again. I’ve been stranded by them 3 times this year and even when it’s their fault, they simply don’t care. Some nice people, but terrible company.
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American Airlines
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
5
In Flight Entertainment
2
Baggage Handling
4
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline