Turkish Airlines review by Renee

I recently had an incredibly frustrating experience with Turkish airlines that I feel compelled to share. I booked a flight from lax to tel aviv and tel aviv to lax, roundtrip. from israel to istanbul, my plans disrupted due the war. Understandably, flights were being canceled left and right, and I was informed that my flight was one of them. The nightmare began: Turkish airlines not only failed to provide any assistance but also refused to refund my money for the canceled flight. Despite the fact that the circumstances were beyond my control and that flights were not operating outside of Israel, they insisted on keeping my hard-earned cash. The lack of empathy and understanding from their customer service team was astounding. Instead of offering alternatives or working towards a solution, they simply brushed off my concerns and pointed to their "no refund" policy. Overall, my experience with turkish airlines was nothing short of a nightmare. Their lack of flexibility, empathy, and poor customer service have left me feeling cheated and utterly disappointed. I strongly advise against using their services. I had emailed there customer relations department with no answer for months