British Airways review by Mary

I flew Business class to and from Europe on American Airlines and British Airways. The sleeping accommodations on the AA plane were much more private and comfortable than on the return flight on the British Airways plane. The food on the AA plane was much better. The food on the BA plane, except the Bangers and mash and the chicken, was abominable, absolutely horrible. I would not fly BA again if I had to go through Heathrow and my final destination of Vienna. There were no jetbridges to the planes. I had to walk up numerous steep flights of stairs in the terminal and on the tarmac into the plane carrying a moderately heavy carryon. I also have knee and foot medical problems and some dizziness after a fall while I was in Europe, so those stairs created a dangerous situation for me and undoubtedly for the elderly patrons who were accessing and egressing the planes. The ground transportation was crowded and in the era of covid, unsafe.