BA has gone to the dogs. It used to be an airline of choice. Not now. In the last 12 weeks, 4 international return flights 3 have been disrupted, 3 cancelled or missed connections as a result of delays. The last of which involved 2 cancelled flights, resulting in a night in Gatwick on the way AND the way back. On the return cancellation after sitting on the tarmac for 3hrs, BA refused to facilitate hotel rooms and told the plane load of passengers that everyone was on their own, both in rebooking alternatives, and in finding accommodation. I have never been treated so badly, this at a time when the delay cost me the ability to see my mother before she died. Avoid at all costs if possible.

flight from US city to Heathrow T5 for transit to Naples; Milan to T5 and back to US city. BA website for online check-in not working as per standard SOP for many airlines. Fee required to select seats. Aerobridges must hate BA planes. Besides the US city, none worked in Europe or BA went cheap. Seat planning is atrocious. Was seated with anti-social parents with kids at my front and back on return. Hellish flight, hardly got sleep and attendants did nothing to curb noise levels from this family. Would not select BA again.

Poor customer experience in Club Europe - no priority boarding, poor food quality and they said that they didn’t have Champagne (as advertised) due to “supply issues”.

My flight with BA from Gibraltar to LHR was cancelled several hours prior to departure. I had a connecting flight booked from LHR to Vancouver the following day, so it was imperative that I got to London. I checked the BA website and couldn't find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation. That's when they advised me that because I had “abandoned” travel with them, they were not prepared to do anything for me. Apparently, I should have called them first, and then they would have made the arrangements. Of course they don't explain that on their website - they just ask if you want a refund and then proceed. When I plead my case with the agent at Malaga airport and then followed up with Customer Relations several times via email, they flat out refused to budge. I ended up incurring costs of £700 in airfare, hotel, and meals. This airline has definitely gone downhill.

Dreadful airline that has got worse over the years. Oversells its seats and has no one to deal with this. Loses baggage. Has no hot drinks nor sandwiches on short flights. Unlikely to ever use again.

My flight on British Airways BA0106 flight got delayed and then my connection got cancelled. We contacted the BA call center multiple times to make changes to the flight. The call center suggested that we cancel the flight for a full refund, then claim compensation for the delay and difference in airfare cost and other non refundable bookings due to the delay and cancellation of our flight. British Airways responded to the claim after a month with no compensation at all, even though we paid additional $600 on new bookings and additional charges. The refund of the cancelled flight took more than a month with multiple calls to follow up almost every week. I was promised to get refund on the first call but later I found out it was not processed properly. Every-time I call the agent ask questions about why flight was canceled etc which is annoying when my understanding everything was under process for payment. After multiple calls I was refunded partially and not the full amount which is even bizarre from a company of this level. I had to make more calls to get the remaining balance refunded. The whole experience was terrible and damaging.

Years ago I swore to never fly British Airways again due to their shocking service, attitude and flight cancellations. I decided to recently give them another go for a flight from Nice to London 11.50am arriving 12.40pm so I could attend a meeting in the afternoon, only to have BA cancel my flight at the last minute because they didn't fill the plane and putting me on another flight at 8pm than night getting in at 10pm!! What am i meant to do with that! I only have two days in London and my itinerary is tight. So I advise go Eazy Jet or Wiz as they are of the same standard only much cheaper. save your money and don't fly BA.

Terrible. Flew first class. They canceled my initial flight and had to rebook but their computer system was down for a day and a half. Their website is not easy to navigate. Difficult to reach a customer service person on the phone while traveling. The in-flight meal was superb and the cabin crew superb. They lost my bag on my flight home from London and never sent me an email to advise the status for 6 days.

The most horrible airline ever. Service and hospitality is very poor. Flights get canceled all the time. Our flight got canceled in Rome and they left the Passengers by themselves since British Airline does not exist in Rome. We had a nightmare on the way of home. Never ever book with this Airline since you will regret it.

British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting. I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious "Customer Relations" department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I've been told their timeframe for handling cases is 3 - 6 weeks, but we're well past that, with nary a care from the company. Customer Service keeps telling me they'll escalate it and I'll hear back from Customer Relations within 7 days or something to that effect. It's been "escalates" 3 times now, and I've not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens.