Unbelievably Poor Service from British Airways I recently travelled from Munich to London with British Airways, and it turned into an absolute nightmare. Our troubles began with their malfunctioning app. Despite checking in successfully, I was unable to retrieve our boarding passes. Upon arrival at the airport, we discovered that there were no self-service kiosks, and the check-in desks were completely unattended. After seeking help from the information desk, we were directed to a staff member who clearly did not want to assist us. Her dismissive attitude was infuriating, and despite showing her the app indicating we were checked in, she simply told us to call customer service and walked away without providing any assistance. After being put on hold for 25 minutes and being sent to several different staff members who couldn’t help us, we finally reached someone on the phone who was kind but ultimately powerless to resolve our issue. By this point, our flight was delayed, and we had wasted two hours just trying to print our boarding passes. When I followed up with a complaint, British Airways basically dismissed my concerns and told me to use the app next time—ignoring the fact that it was the app's failure that caused all these problems in the first place! This experience cost us a staggering £682.43 in additional expenses, including new flights, hotel stays, taxi fares, and fines. Missing work and explaining this absurd situation to my employer was incredibly embarrassing. British Airways clearly needs to improve its customer service and technology. If their app and website are going to fail, they must provide adequate support at the airport. I will never fly with them again, and I urge others to consider alternative airlines.

The business class seating layout is just not functional or comfortable. Other passengers have to climb over your legs once your seat is in Lay flat position, often waking you up or bumping you. Meal services is done over you for passengers next to you which is also irritating, especially if you want to have the dividing screen up. My main meal was served warm instead of hot which was very disappointing.

BA has gone to the dogs. It used to be an airline of choice. Not now. In the last 12 weeks, 4 international return flights 3 have been disrupted, 3 cancelled or missed connections as a result of delays. The last of which involved 2 cancelled flights, resulting in a night in Gatwick on the way AND the way back. On the return cancellation after sitting on the tarmac for 3hrs, BA refused to facilitate hotel rooms and told the plane load of passengers that everyone was on their own, both in rebooking alternatives, and in finding accommodation. I have never been treated so badly, this at a time when the delay cost me the ability to see my mother before she died. Avoid at all costs if possible.

flight from US city to Heathrow T5 for transit to Naples; Milan to T5 and back to US city. BA website for online check-in not working as per standard SOP for many airlines. Fee required to select seats. Aerobridges must hate BA planes. Besides the US city, none worked in Europe or BA went cheap. Seat planning is atrocious. Was seated with anti-social parents with kids at my front and back on return. Hellish flight, hardly got sleep and attendants did nothing to curb noise levels from this family. Would not select BA again.

Poor customer experience in Club Europe - no priority boarding, poor food quality and they said that they didn’t have Champagne (as advertised) due to “supply issues”.

My flight with BA from Gibraltar to LHR was cancelled several hours prior to departure. I had a connecting flight booked from LHR to Vancouver the following day, so it was imperative that I got to London. I checked the BA website and couldn't find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation. That's when they advised me that because I had “abandoned” travel with them, they were not prepared to do anything for me. Apparently, I should have called them first, and then they would have made the arrangements. Of course they don't explain that on their website - they just ask if you want a refund and then proceed. When I plead my case with the agent at Malaga airport and then followed up with Customer Relations several times via email, they flat out refused to budge. I ended up incurring costs of £700 in airfare, hotel, and meals. This airline has definitely gone downhill.

Dreadful airline that has got worse over the years. Oversells its seats and has no one to deal with this. Loses baggage. Has no hot drinks nor sandwiches on short flights. Unlikely to ever use again.

My flight on British Airways BA0106 flight got delayed and then my connection got cancelled. We contacted the BA call center multiple times to make changes to the flight. The call center suggested that we cancel the flight for a full refund, then claim compensation for the delay and difference in airfare cost and other non refundable bookings due to the delay and cancellation of our flight. British Airways responded to the claim after a month with no compensation at all, even though we paid additional $600 on new bookings and additional charges. The refund of the cancelled flight took more than a month with multiple calls to follow up almost every week. I was promised to get refund on the first call but later I found out it was not processed properly. Every-time I call the agent ask questions about why flight was canceled etc which is annoying when my understanding everything was under process for payment. After multiple calls I was refunded partially and not the full amount which is even bizarre from a company of this level. I had to make more calls to get the remaining balance refunded. The whole experience was terrible and damaging.

Years ago I swore to never fly British Airways again due to their shocking service, attitude and flight cancellations. I decided to recently give them another go for a flight from Nice to London 11.50am arriving 12.40pm so I could attend a meeting in the afternoon, only to have BA cancel my flight at the last minute because they didn't fill the plane and putting me on another flight at 8pm than night getting in at 10pm!! What am i meant to do with that! I only have two days in London and my itinerary is tight. So I advise go Eazy Jet or Wiz as they are of the same standard only much cheaper. save your money and don't fly BA.

Terrible. Flew first class. They canceled my initial flight and had to rebook but their computer system was down for a day and a half. Their website is not easy to navigate. Difficult to reach a customer service person on the phone while traveling. The in-flight meal was superb and the cabin crew superb. They lost my bag on my flight home from London and never sent me an email to advise the status for 6 days.