The worst flight even in business class the flight between Cairo airport & London Heathrow ( via verse) . The airplane is designed to fly internal Europe only for maximum 2 hours trip and not to be used for more than 5 hours trip . The business class seat was very small, not full flat bed , no screen or any type of entertainment provided for 5 hours trip . I traveled through BA to USA yearly in business class during the last 14 years , but on the last 3 years they started using this small airplane for this medium distance trip which not comfortable at all and doesn’t met the value of money which paid in this business class trip

Unbelievably Poor Service from British Airways I recently travelled from Munich to London with British Airways, and it turned into an absolute nightmare. Our troubles began with their malfunctioning app. Despite checking in successfully, I was unable to retrieve our boarding passes. Upon arrival at the airport, we discovered that there were no self-service kiosks, and the check-in desks were completely unattended. After seeking help from the information desk, we were directed to a staff member who clearly did not want to assist us. Her dismissive attitude was infuriating, and despite showing her the app indicating we were checked in, she simply told us to call customer service and walked away without providing any assistance. After being put on hold for 25 minutes and being sent to several different staff members who couldn’t help us, we finally reached someone on the phone who was kind but ultimately powerless to resolve our issue. By this point, our flight was delayed, and we had wasted two hours just trying to print our boarding passes. When I followed up with a complaint, British Airways basically dismissed my concerns and told me to use the app next time—ignoring the fact that it was the app's failure that caused all these problems in the first place! This experience cost us a staggering £682.43 in additional expenses, including new flights, hotel stays, taxi fares, and fines. Missing work and explaining this absurd situation to my employer was incredibly embarrassing. British Airways clearly needs to improve its customer service and technology. If their app and website are going to fail, they must provide adequate support at the airport. I will never fly with them again, and I urge others to consider alternative airlines.

The business class seating layout is just not functional or comfortable. Other passengers have to climb over your legs once your seat is in Lay flat position, often waking you up or bumping you. Meal services is done over you for passengers next to you which is also irritating, especially if you want to have the dividing screen up. My main meal was served warm instead of hot which was very disappointing.