Sorry - not good enough! You regularly cancel flights from Phili to Wilkes-Barre if there are not enough people on board to make it profitable for you - I know this for a fact. So, when you cancelled my flight, causing me to rent a car for $180 and drive 112 miles to my final destination, then only reimbursed me $45 for my plane ticket, that's not okay. The woman at Enterprise Rental car said you FREQUENTLY cancel that flight - there was no bad weather, it was a perfectly clear day - it was just an inconvenience for you. Trying to get reimbursed on your website is a joke. You don't make room on your form for an explanation of what happened or the ability to attach receipts for the rental cars or other inconveniences you have caused. Then you randomly decide how little you're going to reimburse. $45 isn't going to begin to cover it - so I have to spend my valuable time chasing you down, jumping through your hoops to get money owed to me be because you're not doing your job? Way to run an airline. What are you going to do about it?
0
Comments
No comments yet, be the first to write one.
American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline