TAP Portugal review by Goal

We requested a special meal when we purchased tickets. It did not show on our confirmation. We called customer service. They said that the special meal had been added. Upon check-in, the special meal was not there. We called customer service. They said it was too late to add the special meal, and to ask the check-in counter. We spoke to the check-in counter. They said to ask at the gate. We spoke to TAP at the gate. They said to ask on the plane. We asked about the meal on the plane. They said they didn't have it, sorry. At the end of the flight, they realized that they did have the meal, they just had a miscommunication. We submitted a ticket after the flight and got the most useless reply. It said they "apologize for the inconvenience caused", "place the highest value on our Passengers", and also that there's nothing they can do. At the end of the day, I really don't care about the meal. But as you can see, they do not give a crap about you. Be aware that by flying TAP, you're working with a company that refuses any accountability whatsoever.