Terrible customer service. Targeting customers to pay for extra luggage at all costs without informing them properly. Used to serve a snack but now not even a glass of water. Terrible standard. Have been flying with them for 12 years but seriously reconsidering now. Zero respect for customers and service way below average for a non low cost airline. Would recommend to use as last resource only.

They have recently changed their personal items weight limit to 2kg, and they charge 125 EUR at the gate if exceeded. Absolute gangsters, never again.

WOW! TAP managed to cancel our flights and to book us on a flight the day before! And TAP alo was able to not send us an information about this, not by mail neither by mobile, just: nothing! Just by accident we noticed. - But TAP never answered the complaint and ask for a compensation. Barely nothing ever came. We are done with this airline!

It's been 9 months since my terrible experience with TAP. Warning! Do not fly with this airline. Got to airport and found that flight had to stop midway and that it couldn't get to us. Had to spend the night. TAP would not get us a hotel room. Said they would reimburse us. I've been trying for 8 months and I still get the same email reply from them. Of course our flight the next day was delayed hours causing us to miss our connection in Lisbon. Zero luck getting reimbursed on that as well. Don't expect any reimbursements from these people. It's amazing they're still flying. I've seen my comments repeated often times in these reviews of TAP. I'm sorry, but that isn't business class. All I can say is read all the comments. Stay away from TAP!

My first TAP flight was in 2003 from Lisbon to San Paulo in First Class. They only served one drink. I do not remember a meal. The seats were uncomfortable compared to American, Delta, British Airways, etc. I gave them another chance last year fling from Miami to Lisbon in Business Class (This replaces First Class). This was a whole new world. I had a one seat to bed so I did not have a fellow passenger next to me. Great entertainment choices on a quality screen and headphones. I was served a appetizer, salad, main course and dessert along with wine. The food was fresh, tasted great and was as good as any of the other airlines. The seat bed/bed was very comfortable. My only negative comments: They were late taking off from Miami so I missed my prepaid van service to the cruise hotel. The staff did not follow up to check on refill of drinks or any other passenger requests. They did promptly comply if you walked up to their area in the front of the plain.

Good company

They ruined Christmas by cancelling my flight without a refund. Avoid this airline at all costs.

We requested a special meal when we purchased tickets. It did not show on our confirmation. We called customer service. They said that the special meal had been added. Upon check-in, the special meal was not there. We called customer service. They said it was too late to add the special meal, and to ask the check-in counter. We spoke to the check-in counter. They said to ask at the gate. We spoke to TAP at the gate. They said to ask on the plane. We asked about the meal on the plane. They said they didn't have it, sorry. At the end of the flight, they realized that they did have the meal, they just had a miscommunication. We submitted a ticket after the flight and got the most useless reply. It said they "apologize for the inconvenience caused", "place the highest value on our Passengers", and also that there's nothing they can do. At the end of the day, I really don't care about the meal. But as you can see, they do not give a crap about you. Be aware that by flying TAP, you're working with a company that refuses any accountability whatsoever.

TAKES NO ACCOUNTABLITY FOR LUGGAGE IN THEIR POSSESSION. Negligent, Incompentent, Unaccountable. I am disgusted by the lack of communication or any form on consideration from this airline. Our online claim status never changes from "lost luggage, still searching" the ENTIRE 12 DAYS we were there, despite the bags location being known in Boston. It is clear that not a single person even looked at the claim or made any attempt to send the luggage over. The complete lack of communication, zero attempt to send over the luggage, and zero accountability for their incompetence is absurd. BEWARE OF THIS AIRLINE!

COMPLETE MAYHEM. Overall my 9 hour trip took 34 hours. They lost my bag. PROVIDED NO HOTEL. TO THIS DAY TAP PORTUGAL HAS NOT ISSUED ME COMPENSATION AND THEY REFUSE TO PICK UP MY CALLS. WORST AIRLINE COMPANY THAT I HAVE EVER BEEN ON. All of the employees and prejudicial, provide different answers and are completely and utterly rude going as far as yelling in your face. Their lack of accountability is mind blowing and I am shocked that the company is not under investigation given the amount of regulations they broke.