TAP Portugal review by Rach

TAKES NO ACCOUNTABLITY FOR LUGGAGE IN THEIR POSSESSION. Negligent, Incompentent, Unaccountable. I am disgusted by the lack of communication or any form on consideration from this airline. Our online claim status never changes from "lost luggage, still searching" the ENTIRE 12 DAYS we were there, despite the bags location being known in Boston. It is clear that not a single person even looked at the claim or made any attempt to send the luggage over. The complete lack of communication, zero attempt to send over the luggage, and zero accountability for their incompetence is absurd. BEWARE OF THIS AIRLINE!