Scoot review by Jacqueline 2017-03-06

Scoot is the worst budget airline I have flown with. Its ground staff/baggage enquiry staff at Changi Singapore airport are very unhelpful. I purchased extra baggage up to 35kg for SGD88 online and when I was successful in paying for an upgrade to ScootBiz with 30kg of checked baggage, Scoot luggage enquiry manager informed me that I had to purchase another 40kg of checked baggage when my combined luggage weighed about 40kg which will cost me another SGD100 online and another SGD150 at the check in counter. There was no other option to just purchase an extra 5kg online. Since I had already paid for the 35kg in addition to the free 30kg in Scootbiz, it is reasonable to expect that 40kg is not over the allowable weight limit but no, Scoot ground luggage staff informed me that I had to purchase the 40kg for another SGD100. This is daylight robbery! Inflight service in Scootbiz was equally lousy. You had to pay for everything. No change of drink once the order had been keyed in by the flight attendant and no free blanket or socks. You need to pay for all those necessities! If you read the information on Scoot website, you get a different impression. Misleading advertising!!!