They got me to check in online and then told me I had to go to the counter anyway, even though I wasn't checking any luggage. They should really tell people ahead of time that they can't get an online boarding pass or use a kiosk, so they don't waste their time trying :(

Had a great Singapore Airlines experience last year flying Sydney to Heathrow via Changi so booked with them again for March 2023. E ticket stated 4 flights with Singapore Airlines but Sydney to Changi turned out to be Scoot. Very bad experience. Old plane with hard seats and no cushion.Arm rest broken and patched with sellotape. One poor quality, complimentary meal and drink and after that everything had to be paid for, even drinking water. No inflight entertainment. This was an 8 hour flight!! Arrived at Changi feeling tired and uncomfortable, with another 14 hour flight ahead of me.Would not have booked if I'd known.

Changed my flight from 4pm to 8am without proper notice. Their customer service was extremely rude and unwilling to offer any kind of help or possible solution. In all my years I have never experienced an airline this horrible. Do yourself a favor and stay away from this airline.

In my opinion, Scoot is one of the best low-cost carriers in SE Asia. Little sister to Singapore Airlines, they deliver a diluted version of a five-star airline to the budget-conscious traveller. The seats are just fine, and the legroom is better than on most budget airlines. Definitely my airline of choice in SE Asia.

BER-SIN-BKK on 08/26/2022 (booked in April, €346 return) At BER, 5+1 check-in counters were open, it went pretty quickly. Boarding began at 09:10 and at 09:55 the aircraft was moving towards the runway. Start was at 10:16 am. The seats in the EC are sufficiently spaced, the internationally customary distance, the backrests of the seats can be tilted backwards and the headrests can be pushed up and down and adjusted on the sides. There is no multimedia offering on the seats. Immediately after takeoff, the plane is cooled down extremely, you can't switch anything off. A can of Coke, 320ml, costs 4 Singapore dollars. Credit card and cash are accepted, change is given in SGD. Sometimes, even at night, a cart comes through and drinks and food are sold. Then the festive lighting goes on everywhere for about 30 minutes. The flight to SIN was on time and perfect except for the temperature. The SIN-BKK plane has very tight seating, at least 5-10 cm less legroom than on long-haul routes, no headrests, backrests cannot be adjusted, no multimedia offerings. But not as cold as the first plane.

Denied boarding me saying unvaccinated can't travel to Philippines in spite of meeting the Philippines requirement supported by the Philippines Government proof of these requirements, beside having 2 months visa, Scoot Supervisor said "but I'll leave a note at the system to help you get the refund" I Complained to the customer support over the phone, she couldn't explain what happened saying we need to escalate this matter, and cut the line without giving me a complaint reference number, in another contact I found out that I've been tagged as "NO-Show"!! They damaged my holiday plan!!... NO TRUST TRAVELLING WITH THEM ANYMORE

I couldn't add any luggage in the website. And there, the price was about 15 Us. They ask you to go to the check in and do there directly. But.... At the check in, the price was 70us for 20 kg! Almost the ticket price! I asked for the same price, but the attended were so rude and treat me like a stupid! Looking for my passport and embarrassing me! Terrible experience for me and my son... He was so scared! Never more! Wrong twice: to obligate me to pay a unfair price and be aggressive with me and my family!

Awful reception at checkin in Melbourne, staff unhelpful and rude no inflight entertainment, disorganised boarding methods.

I travelled on the new A320 from SIN to TRV and returned recently. It was a really no frills airline down to the bone airline. My old school bus seat had better cushioning for a 4 hours flight. I could feel the seat metal frame on my back and bum. The airline should understand sometimes value for money should not be at the expense of basic comfort. My bones were aching the next day after the flight.

our scoot nightmare (part 2) shock 5: The tricky boarding stuff sent us to Transfer D: „there’s a Scoot office“ taking care of everything and they will help us. But in transfer D there’s just a night staff, who can’t do anything for us and many other Scoot nightmare guests. shock 6: No service, no food, no water, no help at all - while waiting more than 6 hours! shock 7: Our luggage is not available - it’s behind immigration counters. If we go out, we’ll be quarantined for 14 days. shock 8: The Scoot manager is kidding us: We need a medical certificate, we would get it in a clinic nearby. But this clinic doesn’t test anyone - and the manager should know it. shock 9: No flight money back! The manager was generous enough to give us the flight to Bangkok (instead of Athens). We could hardly remain cool. No shock, almost expected: Since march 20 Scoot didn’t refund anything, doesn’t answer emails.