Passenger Review

Malaysia Airlines review by Raymond

6 / 10

30 January, 2019 by

Business

After reading so many negative comments about Malaysian Airline, I ought to say something from a different perspective. I have taken two flights (a total of 6 sectors) with Malaysian Airline in the last 4 months originating Hong Kong. The flights never have disappointed me, despite using 737-800 for a 4-hour flight is not so ideal. However, on their A330 and A380, things are completely different, there’s literally nothing I can complain about. The food itself is unbeatable (except for the sectors departing HKG, thanks to CPCS for handling the nasty food), the Malay Satay is one of the best food I have ever had on a plane, there are also plenty of other choices. Hot food is served even on a 25-minute flight from SIN to KUL. Service was also nothing to complain. I fell asleep right after the plane departed and the crew members have taken my orders. No one woke me up but instead quietly came to my side and closed the window shield for me. I was asked whether I was in the mood for food 10 seconds after I was awake. Staffs were attentive and they cared for every detail. Check-ins were efficient and baggage handling was also to a very acceptable manner. The lounge in KUL is also a plus for choosing MH. Great food served in a quiet environment where one can also spot planes taking off and landing with ease. If I have to choose between KA and MH for the same route again, I will definitely choose MH as their price is just a no beater when compared to KA or CX.

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline