British Airways review by Mike 2017-06-16

I am commenting about the onboard experience on BA domestic UK and short-haul EU flights where the onboard experience has been taken over by Marks & Spencer. Yes, since e1, 2017, BA no longer has ANY customer service on these flights. Rather, the flight attendants have become M&S surrogates trying to SELL you water for L1.20 rather than providing complementary drinks and a tiny bag of pretzels. Now, you get exactly ZILCH complimentary. Really, BA, have you no shame. Has it become so clear to you that the customer be damned and all that is in it for you is money? Nothing, nada, nichts. I am going to react by posting this comment and from now on, buying snacks and water at the airport and bringing it on board. I will not be coerced into paying for the basic needs of air travel, namely, a glass of water and a pretzel, just because you see the need to line the pockets of the executives. Hopefully, the blowback from this decision will be severe enough that BA will reconsider. Time will tell.