Ethiopian Airways review by Avijit

Traveled Mumbai to Cape Town and back. Worst customer ever. Mumbai - Capetown The flight had layover at Addis Ababa. On reaching Addis Ababa, we were sent to terminal without any guidance on what is to be done, as Capetown flight was not showing on the terminal schedule monitors. After inquiring we were told that flight ti Cape town had already left and we will have to wait for 24 hours in Addis Ababa. We were transported to a 2 star accommodation. Next day we caught our flight to Cape town. On reaching Capetown, our 1 baggage was missing. After 3 days of follow up, the baggage was finally found and returned Capetown - Mumbai The flight had layover at Addis Ababa. Again on reaching Addis Ababa, we were told that Mumbai flight had left, and we will be sent to New Delhi after 4 hours and from there to Mumbai, totaling a delay of more than 12 hours. On reaching Mumbai, this time the entire baggage were missing. After 2 days of rigorous follow ups, the baggage was found, couriered to my address. Upon checking my bags, i found that all my valuables like watches, perfumes etc were missing. Even after raising the issue at all possible Ethiopian Airlines touch points, no response from the airlines. Really the most stressful travel one can ever take. So if one has had a relaxed life and want some challenges in life, Ethiopian Airlines is the way to go.