Avianca review by Ceci

THE WORST AIRLINE FROM THE US TO LATIN AMERICA, I made a mistake with a reservation and when tried to chance the date I had to fill forms, send emails with my ID pictures, deal with their hideous accents with they pretend to speak English. Their website is complex, they have no clue when you ask questions. They will tell you things like "at your own risk" or "it is not our responsibility" . I had to fill a form when their site game a system error? They treated me as if it was my fault. hey never wanted to reimburse my money like any other airline in the world would do. They have invented some absurd gift card in which is your money so you are forced to use their services. it's a nightmare. They make you pay check in at the airport and very proudly will tell you they do not provide accessibility services for the elderly or anything like that. To make a payment with the UATP you have to change your screen to "Colombian" everything is in Spanish and Colombian Pesos, NEVER AGAIN, AVIANCA THE WORST AIRLINE I've taken in 30 years traveling.