Passenger Review

QantasLink review by Ian

4 / 10

30 November, 2017 by

Business

My wife and I travelled on flight QF653 which was the last flight of the day. I walked into the lounge and advised my wife that we should jus sit close by the nearest way out to the gate. My wife got me some food and drink, we had two hours to wait for our pllane. The reason I sat near the way out is I have a problem walking which is usually not a problem.. I do not usuallly have a problem walking so never requested a wheeel chair. However as soon as I stood up to go to the gate as boarding had started, I said to my wife I need a wheel chair. She said, it is too late. I spoke with the man on the desk, he picked dip the telephone spoke with someone else and ordered a wheel chair. He also advised every thing would be fine. A chair arrived as said, I was wheeled to the door of the aircraft, then the staff on board escorted and helped me to my seat. While on board I slept so no cod or drink to score. Time to land the staff were terrific checking I was ok and assisted meson to the wheelchair, once on it I was pushed to the bag collection area. I am writing this to thank the people (who’s names I don’t know) and would like to thank them, for their help and care, from the man at the Buisiness centre to the staff on the plane and the man at Perth.

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QantasLink

QantasLink

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline