American Airlines review by Geoffrey

NEVER, EVER, FLY THIS AIRLINE. On June 7th I had an 11:00 a.m. flight that was cancelled for "technical difficulties". American then put us on a flight at 7:45 p.m., which meant I would miss the first night of a 2 day meeting I was headed to. After a day waiting at the airport I got on a plane, which had malfunctioning nose gear, forcing it back to the terminal. After being told it had been repaired, we left only for it to malfunction again. The flight was then cancelled. Between parking and hotel fees I lost over $300, not to mention lost PTO and just a general loss of my day. American offered me nothing for this. When I wrote to complain they gave me 7500 frequent flyer miles, which is fairly insulting. To make it worse, a friend flying to the same meeting was given 10,000 miles. When I wrote to ask why they said that complaints were handled on an individual basis and they wouldn't match the 10,000 my friend received. Bottom line, American Airlines has terrible service and if they screw you, your only recourse is to say "Thank you sir may I have another!"