Pegasus review by Marsha

My husband and I have traveled extensively since for the past 1.5 years We have used several airlines including Turkish Airlines, LOT, Lufthansa and Pegasus in the past. The extremely poor customer service of Pegasus Air in Prague, Czech Republic, will assure we will avoid this airline in the future. We traveled from Istanbul to Prague with absolutely no issues. Our return flight was not the same. At the airport, the extremely rude representative refused the very same in cabin bags that we had brought from Istanbul, claiming they were too big. We have taken these same bags in the cabins of every airline we have flown in the last 1.5 years. Not only did she refuse the bags but we were charged 104 Eu.Imagine our frustration when we were boarding the plane and saw many bags as large or larger than ours entering the cabin and being stored in the overhead bins.