Scoot review by Katie 2017-07-26

My experience with Scoot was disgraceful. I do not understand why this blog does not post reviews about delays, as Scoot delayed us by 22hrs which is extremely significant. Regardless, the attitude of the company and staff on the ground was woeful. After more than six hours of delay with no answers or information regarding the next available plane, fellow passengers and I had to literally demand that they organise us accommodation. These staff members were some of the simplest forms of human beings I have ever come across, and there was no management on the ground to support them, nor would anyone higher up answer when we could physically leave the airport. After nearly 20 hours, many of us became so desperate for answers (after a second delayed flight) that we had to ask our loved ones to call the Singapore Airlines hotline in our home countries. My mother did this for me and SA had no idea what was happening to us, so they contacted Scoot Airlines to find out more information about the next flight, but were met with barbaric service and were hung up on. The cheap prices are enticing but when you lose $$$ accommodation at your next destination, its just not worth it.