EVA Air review by Sheila 2017-08-06

we have a 3 hrs layover to taipei going to philippines. Both my parents are in wheelchair , while they are push to c3 gate they lost track of each other. my mom was brought to c3 gate boarding area 3rd floor and my dad was brought to c3 gate 2nd floor with the regular waiting area passengers with us. instead of bringing him to c3 waiting area with the other wheelchair bound passengers , 15 minutes past we started worrying about the whereabouts of my mother . i started looking for her in all gates from c1-c10, sweating profusely worrying about her medical condition shes diabetic . i went to every customer service desk to ask help in finding my mother. but to no avail i decided to go down near the transfer area desk, they accompany me checking each gates once again. during the ordeal of looking and worrying this airline people just give me blank reaction no helping words or encouragement. till i found my mom who all this is at the gate c3 boarding area. eva air wheelchair personnel has no strict rule or protocol to follow where to bring their wheelchair passengers. I want to file a formal complain just don't know where.help,