Scoot review by Thomas

Avoid Scoot, don't fly Singapore if the connector airline is Scoot! As a frequent flyer to Asia, I have flown Singapore Airlines ever since 1994, and have been delighted. But, since they pass Scoot Airlines is owned by them, I say, avoid Singapore Airlines at all cost. Scoot Airlines agents (not wearing any name tags)and its call center are shockingly unprofessional, heartless, untrustworthy, sceaming, lacking of common sense or courtesy, and a disgrace to the once proud Singapore brand. My wife was at Clark Airport near Angeles City in the Philippines, trying to take a short flight to Singapore so that she could connect with the flight back home to San Francisco. Scoot Airline personnel would not let her board her flight, without paying 90 dollars for a "mysterious" and spurious cancellation fee. She never cancelled. The agent had issued the tickets, there wasn't any rescheduling, but, they insisted. This was a scam to get her to pay them 90 more than likely. She did not have the money, she had spent all of her money on family in the Philippines. We are both servents of society, I was a teacher for 21-years of troubled high school students, she is a cna. We have three daughters, one being in University, money is tight. She cried, and pleaded, but, they didn't care. Why would she show up at airport if she cancelled? You can't just cancel a roundtrip, you must reschedule, or there would be flags and notifications everywhere. The flight from Singapore was still valid, and they didn't know of any cancellation. Spent two hours on a conference call with our ticketing agent and Scoot call-center. They kept saying there was a charge, but for what, there never was a cancellation. Even the manager couldn't do anything. He said that I had to write an email to the sales department, can't call, and await response! My wife is supposed to be at work. The hell they care! Don't fly Scoot or Singapore Airlines!