SriLankan Airlines review by Kumari

Sri Lankan Airlines are one of the worst airlines I have flown with. I agree with other reviews that they refuse to handle complaints and deny any wrongdoing, choosing to blame the passenger instead. The check in staff at the airport are extremely rude. Although they can appear to be pleasant to foreign tourists, they are hostile to Sri Lankans and other Asians, in my experience and after discussions with many of my friends. On my last flight, I reached the check in desk in the queue one hour and 20 minutes before my flight, but they turned me away saying I was too late. This was despite the fact that they had already weighed my luggage and processed the passengers in front of me and subsequently the passengers behind me. The problem seemed to be that I had a voucher for extra baggage after trading in my Airmiles which the check in staff were not happy about. I had to purchase a new ticket for the following day at great expense and inconvenience. I contacted the customer complaints department in their office who were not interested in this issue or a refund. They falsely claimed that the reason I was denied boarding was due to a heavy suitcase (I transferred some items to another case) and late. However they could not explain if this was the case, why did they weigh my luggage and process others in the queue? I strongly recommend that you do not use Sri Lankan Airlines!!!