Absolutely disgusting customer service !! Scammed of money paying for 2 flights. I arrived at Bangkok and looked for checkin counter. 30 mins later lm told flight left 8 30am in the morning, and no Custoner service was available. My Flght was 20.20 pm @ night. Never recieved any contact to rescheduled flight. So its 6m30 pm on a Sunday night l have no flight to Colombo ( eticket to prove it ) and all l can do is ring 24 hor hotline... hung up on or disconnected twice. The lovely Srilankian customer aervice operater told me l would need to pay for a new ticket $850US to fly 2 hours yes thats right Bangkok to Colombo next day !! And l was to contact Bangkok SL airways ???!! What !! Bangkok SL customer service opens at 9am Monday. Flight to Colombo is at 8.30am. Now lm no magician but apparently l would then need to fly 24 hours later so 2 days after my actual schedualed flight that never exisited. Never have l ever been scammed so badly. DO NOT EVEN CONSIDER FLYING WITH THIS AIRLINE.

NO REFUND DESPITE MORE THAN 2 MONTHS It has been over 2 months since I requested a refund and nothing has happened. I have made an official online request followed by three reminders, but to no avail. I have had a live chat with them also. It's really pathetic. Now, I am thinking of suing them in a court. My request for travelers is that *DON'T BOOK ANY TICKET WITH SRILANKAN AIRLINES, IF YOU ARE NOT 100% SURE OF YOUR TRAVEL*

I am writing to raise an issue with “SRI LANKAN AIRLINE” Travel Agent called “eDreams” who has finally passed my claims for refund to Sri Lankan Airlines. What I was told is that they are blaming it on the airline for the delay. They said there will be someone getting back to me. Eventually eDreams wrote me to contact Sri Lankan airline for refund. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email/review and refund GBP (£) 2,192.72 - immediately. If refunded, will revisit and review my rating.

The worst flights I have ever taken. The pilots cannot fly. Everyone had pain in their ears one pilot as we were near the ground to land was rocking the plane side to side we got so sick to our stomach. One flight they would only give my children food. The food is horrible worst of all airlines I've traveled. They are super picky on the plane hassling people about every little thing. They are very rude.

Luggage allowance scam at Cochin international airport COK-YEG.. we flew on 2019 August with four passengers. As per the airline rules advertised on their website all north American passengers are allowed to carry 2 pieces of luggage of 23 kilos each in economy class. Our group which was consisted of 4 members had encountered an issues with their crew at counter . They denied the 2 piece allowance for two passengers in our group and other two were allowed to check in 2 pieces . two rules for same group of passengers who paid and downloaded the tickets at the same time from SriLankan airlines website... We ended up paying $500 USD for the luggage even though we were entitled as per their own rules . We didn't want to miss the flight afterall.. crew kept arguing with us like bunch of street cab drivers looting our money in a foreign country where we don't want to miss the travel ..well they won .. apparently they lost future fliers from my family we lodged a formal complaint to SriLankan authorities and nothing happened other than " you are wrong not SriLankan" typical reply ..

The service on my flight was excellent, I did fill in a review on the flight about a couple of the flight attendants, but realised everyone of the attendants worked very hard. Sri Lankan airlines must pick the best people available.

Colombo to Singapore return trip was good. Meals were ok and service is good. One flight was a little old and seats were stiff. But the the other flight 737-800 was excellent.

Sri Lankan Airlines are one of the worst airlines I have flown with. I agree with other reviews that they refuse to handle complaints and deny any wrongdoing, choosing to blame the passenger instead. The check in staff at the airport are extremely rude. Although they can appear to be pleasant to foreign tourists, they are hostile to Sri Lankans and other Asians, in my experience and after discussions with many of my friends. On my last flight, I reached the check in desk in the queue one hour and 20 minutes before my flight, but they turned me away saying I was too late. This was despite the fact that they had already weighed my luggage and processed the passengers in front of me and subsequently the passengers behind me. The problem seemed to be that I had a voucher for extra baggage after trading in my Airmiles which the check in staff were not happy about. I had to purchase a new ticket for the following day at great expense and inconvenience. I contacted the customer complaints department in their office who were not interested in this issue or a refund. They falsely claimed that the reason I was denied boarding was due to a heavy suitcase (I transferred some items to another case) and late. However they could not explain if this was the case, why did they weigh my luggage and process others in the queue? I strongly recommend that you do not use Sri Lankan Airlines!!!

I had lost faith in airline travel until I recently flew SriLankan Airlines return from Dubai to Singapore. I was quite impressed with the ease of check-in, attentiveness of the cabin crew and the tasty meals that were served. The flight attendants wore a smile that made you feel comfortable and at ease to be flying with them. They were attentive and eager to assist with any questions. The aircraft was comfortable and the toilets were clean for duration of the trip. I was especially happy that they were quick to answer when their help was needed and very polite. It has been quite disappointing for me in recent years to see the decline in customer service, when travelling by air, regardless of the cabin flown. My worst experience has been with United and Turkish Airline. The cabin crew act like they are doing you a favor and God forbid you ask for assistance. It was really refreshing to see that some airlines still take a lot of pride in excellent customer service. Keep it up SriLankan Airlines. I hope you can eventually expand your destinations to include North America as I can guarantee you that you have one truly satisfied customer.

We flew back from Colombo to Dubai and feel completely cheated by Sri Lankan Air. As a special treat we paid for business class seats for my wife’s 30th but got the oldest plane I’ve ever flown on that was not even worth an economy fair. I get that this sounds like ‘first world problens’ but our issue is that we were sold an expensive service by Sri Lankan and they didn’t deliver. If they’d told us that they wouldn’t offer the service advertised then we wouldn’t have paid the extra money for business - we actually would have flown economy with Emirates and got a much better service. We made a complaint immediately to Sri Lankan and it took them 3 weeks to reply - of course they couldn’t offer anything other than a weak response. Terrible customer service, terrible airline - Avoid at all costs as there are much better options to get to Sri Lanka.