SriLankan Airlines review by Emma

I had lost faith in airline travel until I recently flew SriLankan Airlines return from Dubai to Singapore. I was quite impressed with the ease of check-in, attentiveness of the cabin crew and the tasty meals that were served. The flight attendants wore a smile that made you feel comfortable and at ease to be flying with them. They were attentive and eager to assist with any questions. The aircraft was comfortable and the toilets were clean for duration of the trip. I was especially happy that they were quick to answer when their help was needed and very polite. It has been quite disappointing for me in recent years to see the decline in customer service, when travelling by air, regardless of the cabin flown. My worst experience has been with United and Turkish Airline. The cabin crew act like they are doing you a favor and God forbid you ask for assistance. It was really refreshing to see that some airlines still take a lot of pride in excellent customer service. Keep it up SriLankan Airlines. I hope you can eventually expand your destinations to include North America as I can guarantee you that you have one truly satisfied customer.