Swiss International Air Lines review by ILIAS

We booked our Business Class flights via Lufthansa who selected Swiss Air Lines for our Thessaloniki to Zurich leg which was our first flight and will be our last with Swiss Air Lines. We arrived at the airport early where a very CORRUPT or INCOMPETENT check in staff member refused to supply boarding passes unless we completed paperwork that she in error thought would be needed 2 flights later. This Swiss Air staff check said we could pay 20 Euro per person for someone to complete this paperwork or try to do it on line and refused us access to the Business Class lounge which has computers for us to do this paperwork. We came close to missing our flight and had to run to the gate after we were paged. I lodged a complaint with Swiss Air Lines and asked for 2 free Business Class Lounge passes because we could not use our passes and they refused. They made a mistake in asking for unnecessary paperwork, we paid but were not allowed to use the Business Class lounge and we nearly missed our flight. Very unhappy regular flyers.