AirAsia Thailand review by Anna

Worst customer service ever. Be very careful with this airline, mainly if you are booking your ticket from Thailand. They DO NOT PROVIDE CUSTOMER SERVICE. Only live chat is available, which is not even live chat, it is automatic response chat. If you spend 20 minutes chatting with ´AVA´ , they connect you to the live chat, which is not working. We wasted 2 whole days and the only thing we needed was to change the date of our flight. We were not able to contact anyone, they have no email, no online support, no phone line number. When we tried to change our dates through their amazing app, guess what, it was not working! We lost 2 whole day trying to contact them, therefore we lost the opportunity to change our tickets 48 hours before our flight and now we are in loss. I STRONGLY DO NOT RECOMMEND AIR ASIA. I never experienced such bad customer service.