This is one of the busiest routes in the world, so book early, and don't think you will luck out and get an empty seat next to you. Or, like we did book an aisle seat for the wife and a window seat for yourself and hope no one will book the middle seat. We have tried it (more than once), and there is a better chance of winning the lottery. As you would expect from a budget airline everything is cramped and rushed - but you get what you pay for. :)

Nothing unusual for a budget carrier, but if you can, upgrade yourself, so you can get a lounge pass for the Phuket Airport - it's probably one of the airiest and friendliest lounges in one of the happiest airports you are likely to find anywhere. The flight itself was a typical AirAsia experience - overcrowded and poor service, but you pay for what you get.

Worst customer service ever. Be very careful with this airline, mainly if you are booking your ticket from Thailand. They DO NOT PROVIDE CUSTOMER SERVICE. Only live chat is available, which is not even live chat, it is automatic response chat. If you spend 20 minutes chatting with ´AVA´ , they connect you to the live chat, which is not working. We wasted 2 whole days and the only thing we needed was to change the date of our flight. We were not able to contact anyone, they have no email, no online support, no phone line number. When we tried to change our dates through their amazing app, guess what, it was not working! We lost 2 whole day trying to contact them, therefore we lost the opportunity to change our tickets 48 hours before our flight and now we are in loss. I STRONGLY DO NOT RECOMMEND AIR ASIA. I never experienced such bad customer service.

Over 6′ Tall? Book an Emergency Exit Seat! How does an airline with the lowest break-even load factor in the business still get voted as the world’s favorite low-cost carrier? Put as many rows of seats as possible into an Airbus and supplement with a bright interior and lots of big smiles. Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room, or anything else for that matter (not the airline’s fault – it’s the modern traveler culture).

Pleasantly Surprised both times on time time , clean comfortable good check in

airasia customer service is really bad, really hard to contact them and get an aswer, inflight meals: impossible to eat, confort terrible i will never fly with them again.

Flight from Don Muang to Chiang Mai. on 3 november 2017 On time, correct personal on time landed for een very low price. But narrow seats. 29 inch. 100% price/product.

I Fly from Chang Mai to Bangkok (Don Muang Airport) on 3 november 2017 The plane departure on time and arrival on time; The Plane are 6 mnd old (very new) á Airbus A320 NEO No entertainment en 29 inch seats. Not have baggage only 7 kilo hand.

Flight from Bangkok to Surat Thani - Thailand in Nov 2016. We paid a very low cost (36$ CAN) and my expectations were as low as the flight cost... But Everything was perfect : flight on time, excellent service.

I've been flying Thai AirAsia since they started operating the Bkk-Macau route. And I regularly still do it on a bi-monthly basis as my house and family reside in Bkk. Not surprise, then, that most of the air hostess already know me well. This to say that I don't have any complaints about the rendered service. Normally on time, friendly staff and reasonable catering for a low cost company. My only remark regards the ridiculous use of pre-recorded messages that are broadcasted during the 2.30 hours flight. Security warnings, of course. They are mandatory and we get used to them. But being flooded with totally useless messages during the flight and at a very high level of sound is really bothering me, namely, by not allowing to take a rest when I fly on the 6.35 am flight. "Hope your meal was good", "Now you can buy cheap articles" and so on... a never ending story. Really annoying!! I think that during the time of the flight, only for 30 mns we can get some silence. I hope that this sound pollution policy can be revised and allow the passengers to have some deserved rest.