Alaska Airlines review by Donald

I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane - I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.