I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.

We were on an Alaska flight from SEA to FLL. We had reserved 6 months earlier three seats together. Then, the day before, they email me with a seat switch so I was apart from my wife and son. I politely asked the gate agent to switch me back. She politely did not. They play this game where they say 'Oh, I will call that passenger up and ask them if I can switch them'. Of course the passenger refused. Like, you're the gate agent, just change it back. But no, we remained apart. Back home, I called Alaska and asked if they could do anything. No. This airline is simply as lazy and indifferent as all of the other domestic carriers.

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I've flown Alaska several times. I'd say The quality of their flights (in-flight entertainment, food, service) have declined in recent years from excellent domestic to middle of the pack, but they have one of the best frequent flyer programs in the business. They partner with a whopping 24 airlines. They also allow rabbits in cabin (a rarity among airlines) which is great since I have two. Their network has shrunk quite a bit since the pandemic hit but hopefully their range will rebound in the next year or so.

First flight w/Alaska. PIT-SEA, 737-900. First class. 6/27/21 Cabin didn't smell right. FAs friendly and attentive. Steak salad was not so good. Dry lettuce and cabbage. Very dry roll. No butter available. Seat cushion was sat out, became uncomfortable about halfway into the flight. On time arrival. Experience at baggage claim poor. An Alaska employee using the PA system directed passengers from our flight to the wrong carousel. The info board was also incorrect. After an hour wait, I got into a long line of people with baggage issues. The employees who helped me eventually said my bag had been dropped at a different carousel. - I'm looking forward to the return trip as I've heard good things about this airline.

I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane - I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.

We booked flights back at the beginning of February 2020 to fly the first week of April 2020 to Alaska. Then COVID-19 turned into a huge issue. We cancelled these flights at the beginning of March 2020. These were booked as non-refundable flights. Since Alaska enacted a policy in March 25th, 2020 that all visitors to Alaska have to self-quarantine for 14 days if they come to Alaska, I called Alaska Air to see if there was any option for a refund and was told absolutely not. I can have a credit towards a future flight. Great, when the economy is the toilet and my husband was laid off, we can rest assured that at least we can book our vacation later in the year. I understand policy under normal times but with everything going on, we are more interested in paying our mortgage than we are in taking a vacation anytime soon.

Outrageous, Inflexible, Punative and Unforgiving Change Policies: I purchased a round trip Seattle-Boise ticket. Plans changed and I needed to simply drop the outbound flight. I called MVP customer care and was informed that to simply drop the outbound flight I would be charged a $125 change fee. I was not asking for any kind of refund but for the "privilege" of dropping the flight I was being asked to pay more than I paid for the original round trip ticket. Net effect is I'm being asked to pay twice the price for half the service. If I only needed to drop the return I could have simply not shown up and no additional cost but because it was the outbound flight, they had me over a barrel. You would think Alaska might appreciate the opportunity to sell the seat twice. Lesson learned - never book Round trip tickets if you have any inkling that you may need to make a change – Book two one-way tickets instead. Looking for a new airline to take my MVP Gold business.

Going to 49ers vs Seahawks in seattle. NFL changes game from 2:25 afternoon to the sunday night game. To change my flight because of this $193. The flight leaves and hour and 15 minutes late. One of the engines gets a 'fuel leak' and we stop in boise idaho. After waiting 3 hours we are told there are no flights going to seattle, call reservations for help. Basically buy another flight tomorrow or go with someone else? What the hell? So no its $193 to change the flight be cause NFL changed the time of the game, and then screw you you're stranded here all day, lose out on the hotel you booked in seattle and go buy another flight? The (women) attendants working the desks super rude, did nothing for me when I walked up for help/update, and as women approached later looking for an update they were coddled and helped. screw alaska airlines

Usually late, rude flight attendant removes passenger from plane for no reason -delaying the flight even more. Was she racist? An incredibly rude flight attendant had a person taken off the plane for no reason at all. She had stood up to check on her bag but sat right back down, The flight attendant who was rude and scowling ever since we embarked told her because she broke the rules she was going to be taken off . The passenger was not arguing or disruptive and immediately complied by sitting down.but the flight attendant Kaitlyn said because she broke a rule she was being taken off It took about an hour to return to the terminal, remove the passenger and then taxi back out making us all late. Flight attendants should have the ability to remove a passenger but not to just use that power if they don't like someone. The passenger she had removed --who again was not arguing or disruptive and had immediately complied and sat down -- was African American. Was the attendant racist? Would she have done that if the lady was white?