Alaska Airlines review by Mike

Outrageous, Inflexible, Punative and Unforgiving Change Policies: I purchased a round trip Seattle-Boise ticket. Plans changed and I needed to simply drop the outbound flight. I called MVP customer care and was informed that to simply drop the outbound flight I would be charged a $125 change fee. I was not asking for any kind of refund but for the "privilege" of dropping the flight I was being asked to pay more than I paid for the original round trip ticket. Net effect is I'm being asked to pay twice the price for half the service. If I only needed to drop the return I could have simply not shown up and no additional cost but because it was the outbound flight, they had me over a barrel. You would think Alaska might appreciate the opportunity to sell the seat twice. Lesson learned - never book Round trip tickets if you have any inkling that you may need to make a change – Book two one-way tickets instead. Looking for a new airline to take my MVP Gold business.