Scoot review by Ava

We boarded our plane to Singapore and had to wait on board for 2 hours due to technical difficulties. The flight was then cancelled as there were not the appropriate staff or parts available to fix the issue, and the night time departure curfew had been reached in Sydney. We were told to disembark and return to the check-in counter. No scoot staff were present here. The call centre had no information either. We were going on this trip for a long weekend, so when they could not reschedule our flight until the day we were due to return, we were offered a refund for this one-way part of the flight. We had to re-book flights with another airline at the airport which Scoot then would not reimburse us for, or for the loss of pre-paid parking fees. We did have comprehensive travel insurance, however almost no policies on the market will cover for mechanical failure of an aircraft that leads to a delay or cancellation (which I didn't know!). Scoot did not reschedule the flight for the next morning, communicate with any of the stranded passengers at the airport, or prove at all helpful in the months following when we tried over MANY phone calls to follow up. Don't fly with this company. If they cancel your flight there is no skin off their nose - but you'll have a costly nightmare on your hands - regardless of whether you have travel insurance or not.