Spirit Airlines review by Danielle

We booked this flight because it was the cheapest we could find for that day during the holidays. My boyfriend and I were traveling to visit family for the holidays. My great grandmother passed away shortly before we went to visit and she had left behind a few items for us. It was unexpected and so when we brought 2 carry ons to the airport they charged us $135 for 2 carry ons. That is more than the price of our flight! I called the customer service line to see if they could help me with this unexpected need for carry ons which resulted in crazy charges and spoke with two different people who said that is our guidelines. That is unbelievable the amount they charge for carry on bags when almost ALL other airlines allow a free carry on per person and cost of the flights are the same! I will never fly with Spirit again. The agents did not want to even help us. I work in hospitality too and understand there are guidelines, but if you are not willing to help two customers a little then you are fine with loosing 2 customers for a lifetime! Book with Frontier or another airline, the costs of flights are the same and you get a free carry on. Spirit just wants to screw you and get as much money out of you. There company "Guidelines" dont care about there customers and I hope will go out of business by loosing customers who will never book with them again.