The worst fucking airlines ever. Always cancelations, no trust to this jockers. You screw you up and all the say at the end we'll give you fucking refund. Who gives a fuck

Absolutely terrible service and incompetent staff. I was never notified of my original flight being delayed three hours. I was however notified 12 times of my connecting flight being delayed. Was forced to sit on the plane in the taxi area behind my connecting flight for ten minutes while we waited for our gate to open. Spirit had one person staffed for an entire plane of people who needed new connections but they refused to hold a connecting flight for 30 more seconds so that people could make their connection. They then forced us all to wait 9 hours sleeping on the flour because they wouldn’t let us onto the plane they delayed us from getting on. I will never fly Spirit again and I hope they’re out of business soon all their employees are incredibly rude and act like their laziness is your fault.

CONFIRMATION # LLW4WA - Purchased insurance with my ticket. Had death in the family and tried to change the ticket. I ended up cancelling the ticket instead because spirit wanted to charge an additional $119 to change the ticket. They charged me an additional $44.20 to cancel and told me to call Travel Guard for a reimbursement. Travel Guard tells me that the death of my first cousin is not covered. So now I’m s.o.l.. Did not get a refund for the airline ticket or the cancel fee. I never fly Spirit because of past horrible experiences but was making a very quick trip with no luggage and thought I would try it. DON’T DO IT!!! YOU GET WHAT YOU PAY FOR. THE INSURANCE IS A SCAM. EVEN IF YOU PAY FOR THE INSURANCE, THEY HAVE ONLY CERTAIN CIRCUMSTANCES THAT ARE COVERED. THEY DONT CARE ABOUT THE CUSTOMERS ONLY ABOUT MAKING A BUCK.

This is the worst airline to travel. Honestly, travel by foot if you have to, but not on this plane. They do not have refund policies, all they can do is reimburst you on your upcoming flight with them within 180 days. So if you’re not planning to fly again within 180 days using Spirit, you basically loose your money. They have this annoying tune at the back that starts as soon as you land, and will not stop unless the airplane is connected to a gate. In my case, the airplane couldn’t find a gate for over 60 minutes, and all that while this ridiculous tune kept one playing. Moreover, when I complained about it to their air hostess cause it was giving me a headache, they were super rude about it, told me this is not an emergency for which I called them, its not their problem and they can do nothing about it.

Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. No food vouchers, no hotel vouchers, rebook a flight, only Sprit was offered. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.

Gate agents and flight attendants were nice. Boarding went smoothly and their landing were super smooth!

Worst customer service area. Canceled our origins flight to Cancun less than 4 hours before and rebooked us on a flight two hours earlier than the first that we almost missed. Sent us across country, causing us to lose a day of our vacation. On flight home, sat in check in lines forever and they closed boarding for our flight 5 minutes early and wouldn’t let us on even though we were within the time window. Rude and unhelpful. Spent 18 hours trying to get home because of it. Worst experience ever. Also after all the fees, baggage costs, seat prices and costs of beverages and food on flight including the time we lost on our vacation and extra day off work, we should have just paid more for a better reliable experience on delta.

The absolute worst airline there is. Wouldn't let us check our bags because we were literally 1 minute late. Then the plane sat on the tarmac for an hour. We had to book another flight. The lady at the counter was rude and unhelpful. I had a lap child and there is nowhere to note that when booking. I called the airport and it was impossible to get anyone on the phone. When I showed up for my flight, like they told me to, and they would handle the lap child at check-in...they made a huge deal about it saying I should have taken care of it before my flight, which I TRIED to do. Another flight got canceled 5 minutes before boarding. They didn't know when we could get another flight so we DROVE home across the country with 12 people in a van we had to rent. They nickel and dime for baggage, seats, and anything else they can. You. end up paying more. Save yourself the hassle and just fly Southwest instead.

Horrible customer service. Daughters flight was canceled due to “no pilot” after waiting and the flight being delayed for 8 hours. Then would not help with rebooking, no hotel voucher, nothing. Will never use this joke of an airline again… cheap and you definitely don’t even get what little you pay for.

Worst experience flying on @SpiritAirlines! 9 hours of misinformation, 4 separate boarding’s, an emergency landing, staff no shows, canceled flight, and the a lousy $14 meal credit, which we were told was better than nothing.