Spirit Airlines review by Carla

CONFIRMATION # LLW4WA - Purchased insurance with my ticket. Had death in the family and tried to change the ticket. I ended up cancelling the ticket instead because spirit wanted to charge an additional $119 to change the ticket. They charged me an additional $44.20 to cancel and told me to call Travel Guard for a reimbursement. Travel Guard tells me that the death of my first cousin is not covered. So now I’m s.o.l.. Did not get a refund for the airline ticket or the cancel fee. I never fly Spirit because of past horrible experiences but was making a very quick trip with no luggage and thought I would try it. DON’T DO IT!!! YOU GET WHAT YOU PAY FOR. THE INSURANCE IS A SCAM. EVEN IF YOU PAY FOR THE INSURANCE, THEY HAVE ONLY CERTAIN CIRCUMSTANCES THAT ARE COVERED. THEY DONT CARE ABOUT THE CUSTOMERS ONLY ABOUT MAKING A BUCK.