Viva Aerobus review by Rosa

Do not fly with Viva! My husband and I had purchased tickets to fly from Tijuana to Los Cabos for our summer vacation. We purchased these tickets over 2 months in advance. We received an email from Viva Aerobus two weeks prior to our flight stating that our outgoing flight was cancelled and that we would be placed on a flight that was 6 hours later that day. I accepted as I saw no other option. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. The other flights were 5+ hours long, instead of 2 hours, and they departed at times that did not work for us. I called Viva to get a refund. They said that I did not qualify for a refund. Keep in mind that they cancelled my flight and ruined my vacation. Get this. I had even purchased the refund insurance just in case something like this happened. Viva said that my insurance did not cover the airline cancelling our flight.