Stay away from this crappy airline. Due to flight delay, I missed the connection flight and was put on a flight on the next day in the morning although there were flights on the same night. The airline sent a sms stating the delay was due to a technical problem. At the airport counter the personnel said it was instructed to say the delay was due to weather which was a sheer lie because other flights in the same direction and at the same time took place on time. They refused any reimbursement for the hotel that was paid for at the destination, no accommodation for the night, no food, not even WATER on plane!!! How sick is that! The personnel when confronting immediately lost the ability to speak English. This company has to get out of business with such attitude towards customers. Their shuttle service is the same crap. Better order Uber or taxi. You won’t save anything with this SHARED transportation, only get a headache.

Terrible airline, don't waste your money in this crappy airline. Do yourself a favor and fly with another one, viva aerobus is not worth the money. They should pay you to fly with them. Rude customer service, delay all the time. I had a almost 4 hour delay, and we had to wait for fuel inside the airplane. My luggage was open and got stolen a few things and not one employee was able to tell me how to proceed to open a report or claim. After a couple of days they wanted to reimburse me with a viva aerobus certificate.... for what? I ain't flying with this crappy airline ever again!

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Trust me when I say to avoid Viva Aerobus at all costs. The extra $50-$100 in savings is not worth the price. The flight experience is just as bad, with agents at airports corraling and treating customers like livestock at the actual airport, abusing their anti-consumer policies further by forcing people to be up charged for bags, and being downright unpleasant in the flight. Their flight attendants need more training in people skills as do the rest of their staff throughout the company.

Originally 7am departure with 6:15 boarding. Was notified at 6am that there’s an hour delay. Boarded at 7:45. Then told at 8:45 that they are waiting for the luggage to be loaded. Still sitting in the tarmac at 9:07, the cabin door is still open & they have no update for us. EPIC FAIL!!

We booked a flight online from Oaxaca to Phoenix at the beginning of March. It had been six years since we had seen our family due to Covid. Our flight from Oaxaca to Mexico city was with Viva. We were about an hour late taking off and then when we were supposed to land in MC the plane almost touched down then went back up and circled rhe whole city before finally landing. We have never been to the airport in MC so we didn't realize that the two terminals were three miles apart. We are both in our sixties so we can't walk very fast so by the time we got to our gate the boarding was closed. We have flown all over the world on many different airlines and have never missed a flight, not once. We tried talking with a manager for Viva who did absolutely nothing but give us the run around. We had to spend two nights in MC before we could catch another flight. What bothered us the most was the lack of any kind of support from Viva. I guarantee we will never fly with this airline in the future.

My first flight was delayed 3 hours. VIVA AEROBUS hasn't even updated the information about the plane being delayed at the airport. I kept checking the screens, and even 2 hours after the plane was supposed to take off, the screens showed the status of the flight: on time. The application kept showing diferent times of departure, and the employe at the window was more and more scared. I stopped asking him after a while. Finally, we boarded the plane just to sit there for an hour because they didn't have any fuel. ?. I'm at the airport now to get the flight back, and I got all excited because the plane actually came from Mexico City on time to pick us up from Oaxaca. Unfortunately, they told us that we can't board the plane because it's delayed. The application stopped working and doesn't give any updates about the status of the plane. This is my last flight with this airline.

The worst part was trying to get a hold of the company. I had been calling and trying different menus for hours in the airport and talking in circles with the bot. Whenever I got a hold of someone, they would transfer me and drop my call. Terrible communication and it's impossible to get a real person. When I finally reached Debra and the manager Eduardo, they helped very little and only gave a refund on the flight they canceled, not the flight that I had as my return (which I couldn't even use since I wasn't there!) Overall a terrible experience with both the airlines at the airport, the manager, and the call center. Don't use this airline if you want to get somewhere within a couple of days. They are unreliable and don't compensate when they don't deliver on their promises.

Do not fly with Viva! My husband and I had purchased tickets to fly from Tijuana to Los Cabos for our summer vacation. We purchased these tickets over 2 months in advance. We received an email from Viva Aerobus two weeks prior to our flight stating that our outgoing flight was cancelled and that we would be placed on a flight that was 6 hours later that day. I accepted as I saw no other option. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. The other flights were 5+ hours long, instead of 2 hours, and they departed at times that did not work for us. I called Viva to get a refund. They said that I did not qualify for a refund. Keep in mind that they cancelled my flight and ruined my vacation. Get this. I had even purchased the refund insurance just in case something like this happened. Viva said that my insurance did not cover the airline cancelling our flight.

Do not fly with this airline. I can guarantee 100% you will be disappointed with this VIVAAEROBUS. They always cancel flights on you, flights run late, lose your belongings, do not refund a cent back for things they fail to provide. I have experienced all of the above.